Privacy Policy

Last updated: September 26, 2025

1. Scope

This Privacy Policy explains how Hero English collects, uses, shares, and protects your information when you use our websites, apps, and services (the "Platform"). It applies to registered users and visitors of the Platform.

2. Information We Collect

• Information you provide: Account details (such as name and email), feedback, and support communications.
• Information collected automatically: Device data, IP address, general location, usage analytics, and cookies where applicable.
• Information from third parties: If you sign in with a third-party provider or interact with integrated services.

3. Legal Bases

We process your information based on consent (where required), performance of a contract, compliance with legal obligations, and our legitimate interests (such as to secure and improve our services).

4. How We Use Information

• To provide, maintain, and improve the Platform and its features.
• To personalize content and enhance learning experiences.
• To communicate with you about updates, security, and support.
• To analyze usage and ensure Platform safety and integrity.

5. Sharing of Information

We do not sell your personal information. We may share information with service providers (e.g., analytics, hosting, customer support) under appropriate safeguards, and when required by law or to protect our rights.

6. International Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards in line with applicable laws.

7. Your Choices and Rights

• Access, correction, deletion, and portability as permitted by law.
• Withdraw consent where processing is based on consent.
• Manage communications preferences for non-essential messages.

To exercise your rights, contact us at info@heroenglish.ai.

8. Information Security

We use industry-standard technical and organizational measures to protect your information. You are responsible for keeping your account credentials secure.

9. Data Retention

We retain information only as long as necessary for the purposes outlined in this Policy or as required by law.

10. Children’s Privacy

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where required by law.

11. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified within the Platform or by other reasonable means.

12. Contact

If you have questions or privacy-related concerns, contact us at info@heroenglish.ai.

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